Privacy Policy

29/05/2024

1. Introduction

Welcome to MyVisaGo. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot. Our AI chatbot provides information on migration policies in Australia.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information
Our Service is designed to be collect only necessary data to improve our system, we will not ask for information such as banking accounts or passwords.

2.2 Non-Personal Information

We may collect non-personal information about users whenever they interact with our Service. This non-personal information may include:

  • Usage Data: Information on how often you use the Service, the features you use, and the actions you take within the Service.
  • Device Information: Details about the device you use to access the Service, such as device type, operating system, browser type, and version.
  • Log Data: Information that your browser sends whenever you visit our Service. This may include your IP address, browser type and version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
  • Location Information: Approximate geographic location based on your IP address.
  • Interaction Data: Information about your interactions with our chatbot, such as the questions you ask and the responses you receive.
  • Referrer Information: The website that referred you to our Service, if applicable.
  • Technical Data: Information about your internet connection, including your IP address, browser type, and service provider.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and other tracking technologies (for more details, please refer to our Cookie Policy).

3. Use of Collected Information

3.1 Non-Personal Information

The non-personal information we collect is used to:

  • Improve our Service: We analyse usage data to identify trends, troubleshoot issues, and enhance the functionality of our chatbot to better serve users.
  • Understand User Interaction: By studying how users interact with our Service, we can refine and improve the chatbot’s responses and overall user experience.
  • Provide Relevant Information: Based on user interactions and queries, we tailor the information provided by the chatbot to be more relevant and helpful for their visa problems and enrolment needs.
  • Develop New Features: Non-personal information helps us identify areas where new features or improvements can be made to the chatbot.
  • Ensure Compliance: We use interaction data to ensure that the chatbot is compliant with relevant laws and regulations.

4. Disclosure of Your Information

4.1 Non-Personal Information
We may disclose non-personal information to third parties to help us analyse how our Service is used and to improve our Service.

4.2 Personal Information

As we primarily collect non-personal information, we typically do not handle personal data. However, if you choose to provide personal information to facilitate the Service, such as seeking assistance from migration lawyers or agencies for international students, we will ensure this information is handled with great care and confidentiality. Your personal information will only be used to connect you with the appropriate specialists, and it will not be shared without your consent.

4.3 Sharing with Third-Party Specialists
If our Service determines that you could benefit from specialised assistance from migration lawyers or agencies for international students, we may suggest connecting you with these professionals. In such cases, we will:

  • Seek Your Permission: Before sharing any personal information with third-party specialists, we will explicitly ask for your consent.
  • Inform You of the Details: Before providing your information to third parties, we will inform you about who may contact you and the nature of the assistance they can provide. You will have the opportunity to authorise who can contact you and specify if there are any parties you do not wish to engage with.
  • Ensure Confidentiality: We will only share your information with third-party specialists who have agreed to handle your data securely and in compliance with applicable privacy laws.

4.4 Legal Compliance

We may disclose your information if required to do so by law or in response to valid legal requests from public authorities. This includes, but is not limited to:

  • Compliance with Legal Obligations: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
  • Enforcement of Our Rights: We may disclose your information to enforce our Terms of Service, this Privacy Policy, or other agreements, including investigation of potential violations.
  • Protection Against Harm: We may disclose your information if we believe it is necessary to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity.
  • Response to Legal Requests: We may disclose your information to respond to subpoenas, court orders, or legal processes, including requests from law enforcement agencies, regulatory authorities, or other public and government authorities.
  • Corporate Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be disclosed as part of the transaction, subject to standard confidentiality agreements.

5. Security of Your Information

We implement a variety of security measures to ensure the safety of your non-personal and personal information. These measures include administrative, technical, and physical safeguards designed to protect against unauthorised access, disclosure, alteration, or destruction of your information. Our security practices include, but are not limited to:

  • Data Encryption: We use industry-standard encryption protocols to protect data during transmission and storage.
  • Access Controls: Access to your information is restricted to authorised personnel who need it to perform their job functions. We use role-based access controls to enforce this principle.
  • Regular Audits: We conduct regular security audits and assessments to identify and mitigate potential vulnerabilities in our systems.
  • Secure Communication: All communication between you and our Service is encrypted using Secure Socket Layer (SSL) technology.
  • Data Anonymisation: Where possible, we anonymise data to further protect your privacy.
What We Will Not Do:
  • Request Sensitive Information: We will never ask you for sensitive information such as your bank account details, credit card numbers, or passwords.
  • Solicit Payments or Fees: Our Service does not require any payment or fee for providing information. Be wary of any request for money purportedly from us.
  • Transfer Money: We will never ask you to transfer money or make payments as part of using our Service.
  • Share Personal Data Without Consent: We will not share your personal data with third parties without your explicit consent, except as required by law.
  • Initiate Irrelevant Contact: We will not contact you for reasons unrelated to providing the Service, responding to your enquiries, or seeking feedback to improve our Service.

Your Responsibilities:

  • Password Protection: Ensure that you use strong, unique passwords for accessing any accounts related to our Service and do not share your passwords with anyone.
  • Vigilance: Be cautious of unsolicited communications requesting sensitive information or payment. Always verify the legitimacy of such requests.
  • Regular Updates: Keep your software, including browsers and operating systems, up to date to protect against security vulnerabilities.
  • Secure Devices: Use antivirus and anti-malware software to protect your devices from malicious attacks.
  • Verify Contacts: Always verify the identity of anyone claiming to be from our Service before sharing personal information. Contact us directly at contact@myvisago.com if you have any doubts.
  • Report Suspicious Activity: If you suspect any suspicious activity or believe your account has been compromised, contact us immediately at contact@myvisago.com

While we strive to protect your information, please be aware that no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your information. If you suspect any security issues or have concerns about the safety of your data, please contact us immediately.

6. Children’s Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a child under the age of 18 without parental consent, we will take immediate steps to delete such information from our records.

What We Do:

  • Age Restriction: We design our Service with the understanding that it is intended for users who are at least 18 years old.
  • Parental Consent: If it comes to our attention that personal information has been collected from a user under the age of 18 without parental consent, we will seek to obtain the necessary consent or remove the information from our records.

Your Responsibilities:

  • Parental Guidance: Parents and guardians should monitor their children’s use of the internet and ensure that they do not use our Service.
  • Reporting: If you become aware that a child under your care has provided us with personal information without your consent, please contact us immediately at contact@myvisago.com.

Contact for Concerns:
If you have any concerns about the privacy of your child’s information or need to report any issues, please contact us at:

We are committed to protecting the privacy of children and ensuring that our Service is used appropriately.

7. GDPR Compliance and Data Protection

Although we are based in Australia, we recognise the importance of international data protection standards, including the General Data Protection Regulation (GDPR). We strive to follow GDPR principles to ensure the highest level of data protection and privacy for our users.

Our Commitment:

  • Data Minimisation: We only collect information that is necessary for the provision and improvement of our Service.
  • Purpose Limitation: Information collected is used solely for the purposes described in this Privacy Policy.
  • Accuracy: We take reasonable steps to ensure that the information we collect is accurate and kept up to date.
  • Storage Limitation: We retain information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
  • Integrity and Confidentiality: We implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

Your Rights Under GDPR:
Even though we are based in Australia, if you are an EU resident, you have the following rights under the GDPR:

  • Right to Access: You can request access to the personal information we hold about you.
  • Right to Rectification: You can request correction of any inaccurate or incomplete personal data.
  • Right to Erasure: You can request the deletion of your personal data under certain conditions (also known as the “right to be forgotten”).
  • Right to Restrict Processing: You can request restrictions on the processing of your personal data under certain conditions.
  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted to another controller.
  • Right to Object: You can object to the processing of your personal data under certain conditions.
  • Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

How to Exercise Your Rights:
If you wish to exercise any of these rights, please contact us at contact@myvisago.com. We will respond to your request within a reasonable timeframe, in accordance with applicable laws.

Staying Updated on Regulations:
We are committed to staying informed about and complying with relevant data protection regulations that may affect our operations in the future. We regularly review our privacy practices to ensure compliance with evolving legal standards.

Contact for Privacy Concerns:
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

We are dedicated to ensuring your privacy and data protection rights are respected and upheld.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. When we make changes, we will:

  • Notification of Changes: Notify by posting the updated Privacy Policy on our website and, if the changes are significant, we may provide a more prominent notice (such as a notification within the Service or via email).
  • Effective Date: Clearly indicate the date the Privacy Policy was last updated at the beginning of the document.
  • Review and Acceptance: We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Service after any changes or revisions to this Privacy Policy signifies your agreement to the terms of the revised policy.

How to Contact Us:
If you have any questions about changes to this Privacy Policy or our privacy practices, please contact us at:

We are committed to safeguarding your privacy and ensuring that our Privacy Policy is clear, transparent, and easily accessible.

9. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our data protection practices, please do not hesitate to contact us. We are here to help and ensure your privacy is protected. You can reach us through the following channels:

Our team will respond to your inquiries promptly and work to address any issues or concerns you may have regarding your privacy and data protection.

10. Disclaimer

Our Service provides an informational AI chatbot designed to assist users by answering queries related to migration policies and enrolments in Australia. However, please be aware of the following:

  • No Legal Advice: The information provided by our AI chatbot is for informational purposes only and does not constitute legal advice. We do not replace migration agents, specialised migration agencies, or migration lawyers.
  • Not a Substitute for Professional Services: Our Service is not intended to replace professional legal services or advice. For personalised and legally binding advice, you should consult with a qualified migration agent or lawyer who specialises in Australian migration law.
  • Informational Nature: The responses generated by our AI chatbot are based on a static model and are intended to provide general information. While we strive to provide accurate and up-to-date information, the static nature of the model means that errors, omissions, or misunderstandings can occur.
  • No Guarantees: We do not guarantee the completeness, accuracy, or reliability of the information provided by our AI chatbot. Users are advised to verify information through official sources or seek professional advice when necessary.
  • User Responsibility: Users are responsible for the decisions they make based on the information provided by our AI chatbot. We encourage users to use the information as a starting point and seek further clarification from professional sources when needed.

By using our Service, you acknowledge and agree that we are not liable for any inaccuracies, errors, or omissions in the information provided, or for any actions taken in reliance on the information. Always consult with a professional for your specific migration needs.